Retail Associate Manager
June 2014 — December 2015
• Co manage the sales and service performance of staff at a high volume location through coaching, development, accountability, and recognition
• Cultivate long term customer relationships for both individuals and small businesses
• Led small business growth of 100% month over month for 2015 vs 2014 numbers through coaching of employees and development and implementation of store action plan.
• Work with Store Manager to recruit, interview, and train new hires
• Lead store operations and oversee daily paperwork/retail audits, change fund and money balancing, merchandising, monthly inventory, and security testing. Responsible for overseeing high shrink action plan and bringing store down to goal for acceptable loss ytd.