IT tech agent
February 2013 — November 2013
Resolved customers issues with devices as well as network and tower analysis in a timely manner while maintaining impeccable customer service standards.
Achieved several customer service awards for being in the top 10 percent in customer satisfaction.
Was a segmented one agent and exceeded all required statistics within company
Was number one agent under superviser and actively assisted in mentoring and training new techs
Exceeded sales and education goals by maxing out at 500 percent
Issue resolution was beyond metric for solving issues not just customer satisfaction
Scored 100percent in all ongoing training
Was offered a company transfer to work for google before relocation.