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Jennifer Snelling

Jennifer Snelling

Communication Assistant at Hamilton Relay

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Hamilton Relay

Communication Assistant

Prepared troubleshooting reports for technical support via designated supervisor/lead CA. Obtained and maintained company’s benefits policy (insurance, vacation time, etc.). Assisted in the quality assurance of CA trainees. Aided with the performance management role with training classes (test calls, typing tests, shadowing). Discussed the nature of company policies and procedures during the shadowing session, such as employee benefits when questions were asked.

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Career
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Albany State University

Work Study Student, Word Processing Center

Utilized and kept record of customer's orders with the ASU Word Processing Center Instruction Slips. Assisted in preparing requested publications for events such as Homecoming and Commencement. Assisted in payroll activities.

Career

Northcentral University

Doctor of Philosophy, Public Administration

Keller Graduate School of Management of DeVry University

Graduate Certificate, Project Management

Troy University

Master of Science, Management, Human Resource Management Concentration

Albany State University

Bachelor of Science, Business Management