Ambulatory Manager, Physician Support Supervisor, Lead Hospitalist Coordinator
June 2010 — Present
-Directed the daily operations of 71 Providers, CMA's, LPN's, RN's and other ancillary support staff for nine specialty programs across multiple locations.
-Managed and mentored eight site-based provider coordinators across four hospitals.
-Operated a 20 person call center.
-Encouraged staff to align their performance with organizational goals.
-Facilitated a collaborative environment and tracked daily metrics to ensure team productivity.
-Spearheaded corrective action plans and implemented measures to resolve issues, improving patient experience scores and employee engagement.
-Introduced initiatives promoting continuous learning and improvement.
-Instrumental in the development, management and integration of new processes and best practices.
-Conducted frequent audits to ensure program/process success.
-Collaborated with department leaders to promote partnership between inter-disciplinary teams.
-Enhanced services by consolidating resources and reducing duplication of work.
-Created new positions, developed comprehensive staff and physician on-boarding processes, built and managed schedules, and delivered ongoing training and coaching.
-Proven ability to establish and maintain positive internal and external customer relationships by anticipating needs, addressing concerns, and conducting service recovery.