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Jennifer Simonson

Jennifer Simonson

Ambulatory Manager, Physician Support Supervisor, Lead Hospitalist Coordinator

HealthEast

Greater Minneapolis-St. Paul Area

Hi, I'm Jennifer, a forward-thinking professional who takes pride in managing projects, directing programs, and providing consulting services to help businesses achieve goals. Given my expertise in meeting the needs of many different types of clients, including physician practices, clinic and hospital-based operations, and...

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HealthEast

Ambulatory Manager, Physician Support Supervisor, Lead Hospitalist Coordinator

-Directed the daily operations of 71 Providers, CMA's, LPN's, RN's and other ancillary support staff for nine specialty programs across multiple locations.
-Managed and mentored eight site-based provider coordinators across four hospitals.
-Operated a 20 person call center.
-Encouraged staff to align their performance with organizational goals.
-Facilitated a collaborative environment and tracked daily metrics to ensure team productivity.
-Spearheaded corrective action plans and implemented measures to resolve issues, improving patient experience scores and employee engagement.
-Introduced initiatives promoting continuous learning and improvement.
-Instrumental in the development, management and integration of new processes and best practices.
-Conducted frequent audits to ensure program/process success.
-Collaborated with department leaders to promote partnership between inter-disciplinary teams.
-Enhanced services by consolidating resources and reducing duplication of work.
-Created new positions, developed comprehensive staff and physician on-boarding processes, built and managed schedules, and delivered ongoing training and coaching.
-Proven ability to establish and maintain positive internal and external customer relationships by anticipating needs, addressing concerns, and conducting service recovery.

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