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Jennifer Rosa

Jennifer Rosa

Senior Systems Analyst




Senior Systems Analyst

•Partner with internal MasterCard customers in support of their product and technology implementation objectives.
•Facilitate and coordinate communication between business clients and technical teams.
•Recognize, document, escalate and coordinate resolutions regarding technical and/or business matters regarding project.
•Ensure level of quality is present in the final product to MasterCard customer
•Facilitate, participate and/or coordinate testing and testing documentation.
•Conduct process analysis, customer requirements and data analysis while adhering to MasterCard best practices, standards and processes.
•Experience with Agile software development methodology.
•Authored user stories and acceptance criteria.
•Familiar with Jira Agile software development tool.
•Communicate project status with all levels of management.

Career medium 06
Career medium 02

CCA Global Partners

Implementation Manager

•Manage development team including in house resources as well as resources utilized on a consulting basis.
•Evaluate all customer requests to determine feasibility according to: timeline, budget, resource availability and level of expertise as well as criticality and benefit to largest number of customers.
•Track billing of consulting resources.
•Manage staff of Implementation Specialists who introduce members to the Revelation software in a seamless fashion.
•Gather required data from legacy system according to project management calendar and budget.
•Report to upper management the status of member implementation status.
•Maintain budget for implementation department.
•Conduct annual reviews of all Implementation Specialists.


Intel Corporation

Programmer Analyst

Lead Business Analyst
•Extracted, assessed and documented business and functional requirements.
•Managed client expectations.
•Interpreted requirements to programming team and identified technical solutions.
•Liaison to programming team and user groups.
•Authored test plans and training materials.
•Negotiated schedules with customers and programming team.
•Resolved production issues.
•Resourced and prioritized new capabilities, functionality and projects.
Programmer Analyst
•Completed assigned front end and backend programming to schedule.
•Designed, programmed and demonstrated working prototypes.
•Proposed programming options to business analyst to meet customer requests.
•Researched coding syntax.
•Kept abreast of latest programming practices and languages.
Project Manager
•Managed projects from requirements gathering to implementation.
•Coordinated and managed implementation and stabilization process and procedures.
•Conducted weekly reporting on project progress.
•Completed and conducted project status reporting both internally and externally with customer and various groups.
•Certified Intel University Instructor in Structured Problem Solving, Performance to Values, Effective Meetings, Basic SQL and Advanced SQL.

Career medium 01
Career medium 04


Senior Business Analyst

•Managed communications calendar in support of member communications programs promoting the Medco website.
•Managed a staff supporting development of promotion files used by e-Commerce Marketing group including large scale development effort to transition campaign management processing from SAS environment to Affinium Campaign Management software.
•Responsible for managing the integration of all e-mail and direct mail communications programs into campaign management database to support campaign response analysis and ad-hoc analytical initiatives.
•Worked with Marketing department in analyzing campaign results and understanding how campaign design impacts results.
•Extracted, assessed and documented business requirements, technical requirements, test plans and design review documentation.
•Managed customer expectations.
•Performed and approved data audits and code reviews.
•Interpreted requirements to technical team and identified technical solutions.
•Liaison to technical team and business unit.
•Developed and maintained Affinium campaign sessions.


University of Phoenix

Doctor of Management, Organizational Leadership in Management Information Systems

Carnegie Mellon University

Master of Science (M.S.), Management Information Systems, General

City University of New York-Baruch College

Bachelor of Business Administration (B.B.A.), Busniess Administration