Senior Systems Analyst
January 2010 — Present
•Partner with internal MasterCard customers in support of their product and technology implementation objectives.
•Facilitate and coordinate communication between business clients and technical teams.
•Recognize, document, escalate and coordinate resolutions regarding technical and/or business matters regarding project.
•Ensure level of quality is present in the final product to MasterCard customer
•Facilitate, participate and/or coordinate testing and testing documentation.
•Conduct process analysis, customer requirements and data analysis while adhering to MasterCard best practices, standards and processes.
•Experience with Agile software development methodology.
•Authored user stories and acceptance criteria.
•Familiar with Jira Agile software development tool.
•Communicate project status with all levels of management.