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Jennifer Reid

Jennifer Reid

Roseville, Other

"Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your own powers you cannot be successful or happy." - Norman Vincent Peale
My dream job is more of a state of mind than a title. A job that would allow me to combine my talents and passions in a way that it would be meaningful to me at the same time full-filling the employer needs.
Career medium 05

EYEcenter Optometric

Call Center Manager

* Manage 3 offices, 8 doctors and 6 direct employees
* Administer and create scheduling templates for all clinics and doctors
* Monitor and organize all doctor appointments for routine exams, medical visits and vision therapy
* Evaluate and meet monthly prescription quotas
* Motivate team members to stay on task and meet all clinic goals
* Educate, Train and Coach all new office staff
* Ensure patient satisfaction - over 40,000+ patients
* Manage and update all patient information in VSP OfficeMate Enterprise
* Exclusive vision therapist liaison
* Address all patient inquiries and confirmations via e-mail and Demandforce
* Volunteered for marketing committee for new business
* Managed Eyeglass/Lens Lab staff of 3
* Created Patient Advocacy award recognizing excellent customer service


Customer Service Representative


* Respond to telephone inquiries ranging from routine to complex situation from members, doctors and clients.
* Utilization of plan information to process claims
* Identify and resolve payment errors Issue authorizations
* 7 years experience with VSP Benefit Delivery, Well Vision System, Medicare and Medicaid vision plans
* Process verification of eligibility
* Correct Claims
* Accurately complete necessary documentation to process forms.
* Received over 30 letters of commendation for excellent customer service
* Familiar with CPT, HCPC, and ICD-9 codes and CMS-1500 form
* Experience with Coordination of Benefits between VSP, non-member and other vision and medical plans

Career medium 02