Responsible for the operations of the resort. Included but not limited to front desk, housekeeping, spa, recreation, security. Finical plans, expense plans, marketing plans and strategies.
Increased revenues by over 400 percent in less then one year by studying our market and strategic planning.
Cross trained management and staff and increased staff moral throughout the resort.
Managed all operations of the resort.
Inventory control for all rental, timeshare, and exchange units.
Responsible for a 3 million a year budget.
Budget planning, marketing plans.
Managed staff from 30 - 70
Responsible for front office operations. Including inventory , staffing, online presence, handling guest issue, maintenance problems, payroll
Budgeting, marketing and expense budgeting.
Running management meetings and correspondence
Supervised the day to day operations of the front desk. Including reservations, bellman, valet, doormen, night audit, Hotel operators and gift shop employees. Schedules, interviews, employee training and assessments. Handled guest complaints and concerns.
Completed business administration with an average over 98 percent. Studied network support specialist
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