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Jennifer Irwin

Jennifer Irwin

Customer Service Supervisor

Delta Air Lines

Erie, Pennsylvania Area

Dear........ I have waited a long time for an opportunity to work in a position such as this for your company, and I hope that you will seriously consider my application for the vacancy. I included here with my completed application a copy of my resume. The majority of my experience has been within the Customer Services in...

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Delta Air Lines

Customer Service Supervisor

Oversee both inside and outside agent operations for all assigned flights to insure a safe and on time departure
Responsible for any customer questions or concerns
Complete daily paper work for government mandated file Retention
Employee schedules
Payroll
Training and mentoring current and new employees
Service recovery during delayed or canceled flights
Complaint resolution officer
Ground security coordinator

Career medium 05
Career

US Airways

Customer service

*Front line customer service agent
*Irregular operation service recovery agent
*customer service agent for arrival and departure of aircraft
*Domestic Ticketing on Us Airways QIK system
*Domestic Ticketing on Delta term and Delta SNAP system
*Kiosk check in procedures for Delta and Us airways
*International Ticketing and check in on Delta and Us airways
*Gate operations on Delta SNAP and delta term
*Gate operations on Us airways gate reader and QIK
*Baggage Service recovery agent for both Delta and Us airways
*Ramp service Agent procedures (Deicing, loading and unloading cargo bins, marshaling aircraft, driving ramp equipment )
*Internal Control Management record keeper for Erie Station

Career medium 06
Career