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Jennifer Hills

Jennifer Hills

South woodham ferrers, Chelmsford

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Thomas Cook

Branch manager

I was branch manager for a small store when I was then promoted to a larger store with in 6 months based on my performance, my main role involved ensuring both the store and the individual staff achieved targets set in a number of different areas to ensure the business grew year on year, dealing with customer complaints, delivering staff training and help staff to develop I have an extensive knowledge of working in both the travel and the foreign exchange parts of the business,

Career medium 03
Career
Career medium 03

Thomas cook

Customer service manager

After being an A performing travel consultant for 2 consecutive years I was promoted to customer services manager and work in small medium and then or to a large flagship store in lakeside shopping centre, with in my role I would support the branch manager with customer complaints, run the store in branch managers absent, also would serve towards store target in both travel and currency,

Career

Thomas Cook

Travel consultant

I started with no travel experience and was fully trained and have now gained over 11 years experience in the travel industry, working with customer to find holiday arrangements to match a number of needs, gain great sales experience selling extras and upgrades and giving the customer a positive booking experience, my strongest area has always been customer service and always take care of customer which meaning I great customer retention and build a good report to ensure repeat business

Career medium 06
Career
Career medium 06

Essex gazette

Marketing support

Contacting local company's to promote there business with in the paper though advertising cold calling to build new relationships and grow with accounts in place, great phone manner was needed and good relationships with company's and clients

Career

Brampton manor

Attended Brampton manor secondary school where I archived my GCSE including B & C grades in maths English and science,

Barking and Dagenham collage

Attended Barking and Dagenham collage where I achieve a BTEC national diploma in performing arts and a higher education in performing arts HNC