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Jennifer Diamond

Jennifer Diamond

Manager Consultancy Practice

Serco

Washington D.C. Metro Area, us

• Highly motivated self-starter with managerial, organizational, communication and interpersonal skills • Adept at working with an array of people and creating the rapport required to build trust, confidence and a high level of comfort • Highly skilled at planning, implementing and evaluating multiple projects simultaneously...

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Serco

Manager Consultancy Practice

● Managed the Serco North America consultancy practice – a group recognized for efficient and creative business process efficiencies and system architecture
● Oversaw development of all client deliverables including SOPs, BRDs, FRD, requirements documentation and drove results for team excellence in this area
● Creative problem solver able to lead a team through challenging situations
● Business Development Work;
o CMS - Big data transfer that drives all issuer data for all insurance markets and adjudication of
data discrepancies
o DOT - Safety patrol, signaling, operations, and technical solutioning for a cohesive and modernized
DOT experience
o ICE - Technical solutioning for border protection/family residential
o DHS - Introduction of new technology in the approach to Alternatives to Detention (ATD) and solutioning (ISAP)
o USCIS - Program updates aimed at new technology to better manage and retrieve millions of US records