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Jennifer Chavez

Jennifer Chavez

Product Development/ UX Researcher

Total Merchant Services

Greater Los Angeles Area

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Total Merchant Services

Product Development/ UX Researcher

Authored business requirements
UAT Strategy
Product development
Design specifications and UI Mockups
Conduct competitive analysis on current market, merchant segmentation, competitors
Development of branding
Strategic road mapping driven by user research
Effectively analyses and interprets, and solves problems relating to scope-of-work following precedents and procedures
A healthy blend of left-brain analytical skills with right-brain creativity

Biola University

University of Communication and Marketing

Customer impact with Biola's branding.
Manage and update departmental event calendar every month.
Process and track all invoices and ensure vendors are paid in a timely manner.
Coordinate administrative tasks to support events management and department presentations.
Coordinate administrative tasks to support event manager.
Assist with budget management for assigned projects.
Google Analytics.
Greet visitors and determine whether they should be given access to specific individuals.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Support design studio and work with project management software, Apollo.
Coordinate special events with in office with cross efforts collaborations.