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Jenilee Thornton

Jenilee Thornton

Director of Customer Service / Custom Shirting Operations Manager

Taylor Stitch

San Francisco, CA

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Taylor Stitch

Director of Customer Service and Custom Shirting Operations Manager

Designed systems and operations for a small company to retain and grow customer base
Ran marketing campaigns based on customer retention
Built relationships and communicated daily with clients
Resolved and troubleshot issues from website malfunction to product or service dissatisfaction
Communicated with employees to improve systems to ensure a better customer experience
Tracked and maintained custom shirting customers and their satisfaction
Led a team in custom sales, retention and marketing campaigns

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Maintained calendar for daily appointments
Assisted clients in basic information and company knowledge
Delegated work flow and appointments to correct stylists and tailors
Processed payments and accounted for client balances
Managed front desk

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