Customer Service Representative - Inbound Sales and Service
December 2016 — Present
Perform a wide range of Customer Service activities including quoting and selling insurance.
Describe and advise on insurance coverage options.
Service Markels customers and agents by taking payments and changing payment plans, and processing policy changes such as address changes, vehicle additions, or coverage changes.
Provide exceptional customer service through our easy processes, honest communications and employee expertise.
Answer questions from callers about their policy.
Demonstrated job stability and attendance records.
Solid computer, grammar and multitasking skills.
Must be comfortable working in a fast paced, high volume environment.