University of Maine
Student Computer Tech III
May 2011 — Present
Employee of the IT Help Center, an on-campus location that provides first- and second-tier technical support to over 10,000 students, faculty, and staff. On-the-job skills include:
● Experience with remote system, phone, and walk-in support.
● Experience in network troubleshooting.
● Experience in hardware diagnostics and software troubleshooting.
● Experience in both Windows and Mac OS X operating systems.