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Jeff Norton

Jeff Norton

Director - Associate Systems, Loss Prevention Systems and Financial Systems

Macy's Systems and Technology

Greater Atlanta Area, us

Experienced IT Leader/Problem Solver who leads cross-functional teams in design/delivery of web-based, mobile, client-server, and mainframe systems. Led HCM/WFM implementation/integration of Kronos Workforce Central with PeopleSoft. Developed employee self-service portals for shift swaps, attendance alerts, clocking correctio...

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Macy's Systems and Technology

Director - Associate Systems, Loss Prevention Systems and Financial Systems

•Responsible for 30+ employees/contractors/$4M annually
•Responsible for these applications: Scheduling, Timekeeping, Attendance, Paid Time Off, Workforce Management, Employee Self-Service, Commissions, Alterations, General Ledger, Supply Purchasing, Budget Tracking, Loss Prevention & Restitution
•Key Technologies: ASP.NET, Webservices (SOAP & REST), MVC, AngularJS, C#, XML, Javascript, JQuery, AJAX, IIS, Perl, VBScript, TIBCO (BW & BE), SSRS, SSIS, Oracle, SQL Server, Teradata
•Created application to prevent clocking when not scheduled –saving $1M annually
•Created employee self-service modules for over 200k associates to
-Pick up, swap & advertise shifts (200k req/day, 40k req/hr at peak)
-Maintain Peoplesoft 9.0 HR, Benefits, & Payroll data
-Used Kibana/Elastic Search BI Tools to detect trends in performance of self-service servers
•Created modules to force associates to acknowledge missed Clockings or Attendance violations
-Reduced manager expense & future associate relations issues
-Over 950k Clockings corrected annually
-Over 2.5M Attendance Alerts acknowledged annually
•Created application for Budgets & ROF’s for Selling & Support Associates
-Integrated Sales History from the Teradata data warehouse, reduced weekly workload by 75%
•Integrated Timekeeping & Staffing Systems w/ PeopleSoft 9.0
•Integrated clockings from POS system
•Led $9M project to replace legacy client server & mainframe Scheduling, Timekeeping, Attendance, Paid Time Off systems w/ Workforce Management System (WFM)
-Coordinated vendor selection; selected Kronos Workforce Central (WFC) w/ WTK, WFSO, & WAT
-Defined, purchased, & installed new hardware for Kronos WFC on Solaris & Windows servers, w/ Oracle
-Conducted fit-gap & requirements sessions for development of missing features
-Introduced automation & process improvements to make configuration more efficient
•Coordinated upgrade of Kronos WFC 6.1.3 to WFC 7.0.7
•Converted & integrated former May Co. retail systems into Macy’s systems