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Jeeves Sivarajah

Jeeves Sivarajah

Technical Account Manager

Oracle

Toronto, Canada Area

I am a hands-on, results-driven, and versatile Business System Analyst offering 10+ years of progressive experience in dealing with day-to-day technical issues, providing network support and analysis, and partnering with functional leaders to define business needs and processes. Throughout the progression of my career, I der...

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Oracle

Technical Account Manager

As a member of the Support organization, my focus is to deliver post-sales support and solutions to the Oracle Eloqua customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, I am responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Ryerson University

Bachelor Of Commerce, Information Technology Management