David Lloyd Leisure
Operations Support and Membership Services (Duty Manager)
June 2013 — October 2013
A client-facing role that was rooted in working with members to resolve issues and improve their experience within the club. Responsible for the running of the club and overseeing staff across all departments on duty manager shifts.
Co-ordinating and working on operational aspects of the club including health and safety, analysing utility efficiency and internal communications. Worked with new recruits and candidates for duty manager roles to assist in their training.
Built upon my skills working in pressured situations between dealing with client complaints, membership meetings and my training in the Swimming Pools Emergency Response qualification.