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Jean Normil

Jean Normil

Mattapan, MA



Customer Service

Spoke to guests in a friendly,upbeat manner in order to encourage great customer service.Articulately answered guests' questions in a informative and understanding manner.Worked cooperatively and efficiently alongside co-workers to maintain a high level of customer service.Successful implementation of inventory methods and replenishment of stock.Greeted guests with enthusiasm to ensure a positive overall experience.Worked in a fast paced environment to successfully replenish food at buffet table,clear tables,sweep the floor while maintaining a positive attitude.Assisted in the cleanliness of the dining area and maintained a safe and warm environment.Revised distress situations & identified unruly or intoxicated patrons seeking help when required.Ensured proper level of inventory & recognized lack of product based on volume of business to guarantee timely replacement.Recognized by management for "excellent customer service".Maintained professional demeanor & friendly disposition following long hours on feet & physically demanding taks.

Career medium 02

Ivy Tech Community College


DrinkMaster Bartending School