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Jaya Sharma

Jaya Sharma

Operations Manager

Amazon

United Kingdom

An operations manager working for a global Fortune 100 retail company, with prior experience in strategy, commercial development and healthcare. Consistently able to identify strategies and implement systems that deliver results both operationally and financially.

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Amazon

Operations Manager

• Reporting directly to senior operation managers and the general manager for the UK’s second largest site and the only UK site to stock shoes and apparel.

• Overseeing the leadership development of front line managers and associates, by knowing how to work with and coach people across all levels in an organization to deliver sustainable results.

• Responsible for all customer and vendor returns operations with 2 area manager direct reports.

• Continuously improving customer experiences to over 120 million customers globally, by challenging outbound efficiency and productivity to achieve the worldwide benchmark metrics daily, as well as working closely with supply chain and logistics.