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Jay West

Jay West

Call center agent

Convergys

Chandler, AZ

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Convergys

Call center agent

Interface with customers via inbound or outbound calls or the Internet for the purpose of selling complex products and services. Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.

Career medium 05
Career
Career medium 05

Endurance International Group

Customer Service Representative

Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services.
Educate customers on product offerings and services to improve their online presence.
Explain pricing and answer questions from customers.
Follows up with customer via telephone or email after initial sales contact.
Identify customer issues and provide appropriate solutions via up-sell of additional products and/or services and obtain customer commitment and facilitate delivery of product.
Place a minimum of 80 outbound calls each day.
Consistently meet departmental sales goals of no less than $10,000 in monthly net revenue generated from sales activities.
Provide continued product education to better service customer calls.
Maintain accurate daily record of sales in sales tracker.

Career

The College Bound Network

Call Center Agent

· Service potential students in their quest to further their education

· Service potential job applicants in their quest to gain employment

· Obtain, verify and qualify applicants’ information according to the specific requirements of the client

· Adhere to the CBN Quality Assurance goals and standards.

Career medium 04
Career

Art Institute

Bachelors, Game Design

Eagle Academy

Diploma