GCI General Communication, Inc.
Retail Sales Development Specialist
January 2015 — Present
-Responsible for sales training of wireless, broadband, local phone, and TV services for 40 retail locations, as well as retention call center.
- Helped to lay groundwork and create policy and procedures for fledgling Retail Sales Development department.
-Delivered training in classroom settings and via VTC to remote locations
-Assisted in developing the core suite of trainings our front line uses to engage customers, as well as product specific trainings that create a bridge between marketing and our front line
-Created and ran sales campaigns, spiffs, and incentives that encompass all aspects of GCI products and services