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Jay Michael Jones

Jay Michael Jones

Retail Sales Development Specialist

GCI General Communication, Inc.

Anchorage, Alaska Area, AK

I am an accomplished Customer Service & Sales professional with nearly a decade of progressive experience in Wireless, Broadband, T.V, and Telephony Services. Over the years, I've amassed a great deal of practical knowledge, and experience in customer service, tech support, and customer retention. I've been in the business...

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GCI General Communication, Inc.

Retail Sales Development Specialist

-Responsible for sales training of wireless, broadband, local phone, and TV services for 40 retail locations, as well as retention call center.

- Helped to lay groundwork and create policy and procedures for fledgling Retail Sales Development department.

-Delivered training in classroom settings and via VTC to remote locations

-Assisted in developing the core suite of trainings our front line uses to engage customers, as well as product specific trainings that create a bridge between marketing and our front line

-Created and ran sales campaigns, spiffs, and incentives that encompass all aspects of GCI products and services

Career medium 01
Career

GCI General Communication, Inc.

Sales And Retention Lead

- Directed flow of work generated by customer facing website.

- Assisted in the hiring and recruitment of new team members.

- Laid groundwork and set precedence for brand new title in a fledgling Sales and Retention department.

- Assisted management in running company initiative driven sales contests in Cable, Wireless, and Broadband services for Sales and Retention.

- Helped develop policy and procedure for fledgling retention department.

- Maintained high close rates in all services, as well as high retention rates regarding customers looking to disconnect services.

- Helped to drive marketing initiatives and multiple in-market projects ranging from Cable TV and Internet to Wireless.

Career medium 06
Career

GCI General Communication, Inc.

Sales And Retention

- Helped develop policy and procedure for fledgling retention department.
- Maintained high close rates in all services, as well as high retention rates regarding customers looking to disconnect services.
- Helped to drive marketing initiatives and multiple in-market projects ranging from Cable TV and Internet to Wireless.

Career medium 01
Career

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Imagine the impact if we reduce death and disability from cardiovascular diseases and stroke by 20% by 2020! I’m participating in the American Heart Association's Alaska Heart Run to promote physical activity to build healthier lives, free of...

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