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Jay Iriarte

Jay Iriarte

Backroom Team Member


Herndon, VA



Backroom Team Member

Provide guest with exceptional customer service.
Support sales floor team members by pulling necessary inventory on an hourly basis.
Assist Executive Team Leads in preparing for floor plan o grams.
Partner with logistics and receiving team to ensure non selling merchandise is removed from inventory.
Act as point of contact for sales floor team members when needing merchandise for guests.

Career medium 04
Career medium 06

Gap(Global Specialty Retailers Inc)

Store Head

Effective talent selection, training, coaching, motivating and recognizing
Provide feedback for the Operations Manager regarding quarterly check-ins, individual development plans and annual performance reviews for team
Communicate performance issues to the Operations Manager
Set, monitor, follows up on productivity goals for all employees
Ensure service, merchandising, and operational standards are met through company- defined practices and processes
Monitor, maintain and follow company policies and procedures
Accountable for a safe store environment where all employees actively prevent loss and minimize risk
Accountable for meeting store compliance audit requirements
Drive execution of the tasks for markdowns, signage, marketing and facilities through the Pricing Specialist
Drive awareness, support execution and provide updates to store team regarding Store Compliance Audit
Ensure areas of ownership are in compliance with productivity goals and company standards
Maintain pricing and marketing accuracy
Coach team while working shoulder-to-shoulder with them to meet company productivity standards
Ensure productivity goals are met while adhering to company-defined practices and processes
Work closely with the Merchandising Officer to ensure any movement of merchandise meets company presentation guidelines
Support the team and processes by ensuring that tools and equipment are readily available and conduct follow-up on preventative care and scheduled maintenance


JP Superstore (City Hill Co Guam, LTD)

Department Manager / Visual Merchandising Manager

Train and motivate staff to be sales and customer focused and ensure appropriate sales coverage in all selling zones.
Responsible for managing the completion of store merchandising tasks at other store locations.
Worked closely with visual team to ensure store windows, displays etc are up to company, and vendor standards.
Managing and motivating a team to increase sales and ensure efficiency;
Managing stock levels and working with buying team and making key decisions about stock control
Dealing with staffing issues such as interviewing potential staff, and performance reviews, as well as providing or organizing training and development;
Ensuring standards for quality, customer service and health and safety are met;
Updating colleagues on business performance, new initiatives and other pertinent issues;
Walking the sales floor regularly, talking to colleagues and employees about the days business.
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;

Career medium 02
Career medium 01


Department Manager

Provided excellent customer service, in turn coached and trained my staff on high level of service the Nordstrom way.
Commission based environment for both myself and my staff, bi weekly quota was met.
Worked my way up from the ranks, from stock support to Department Manager in 2 months
Maintain stock levels by working closely with Store Manager, Regional Manager and Buying team by providing top selling and bottom selling products.
Created great relationships with Buyers and vendors.
Submitted daily and weekly reporting on business, provided units sold, volume sold and top associate performers.
Planned, prepared and executed monthly and sometimes weekly events pertaining to department. Executed successful Kids Fashion Shows, Designer events for both Men and Women's.
Attended sales and planning meetings monthly and quarterly,
Received Regional cash call recognition numerous times.
Coached and prepared sales associates for next step in career path and promoted 6 associates to move on to assistant and department manager positions.


George Washington Senior High

High School diploma, General education