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Jason Ramage

Jason Ramage

Customer Service Specialist

REI

Cincinnati, OH

Program Management Coordinator at PublicSchoolWORKS

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REI

Customer Service Specialist

Career medium 03

Humana

Medicare Claims Research Unit

• Process corrected physician and facility medical claims, research member claim history, and make adjustments according to provider contracts and plan benefits
• Improve productivity by sharing ideas with team and management for process improvements/programmed macros to save time on repetitive actions

Career

Humana

Medicare Customer Service

• Handled 45-60 daily incoming calls helping members and providers understand benefits/claims and resolve issues while building brand with positive experience
• Assisted sales agents with high volume during Annual Enrollment Period with efficient and accurate information about eligibility and application process
• Earned bonuses in 1st, 2nd, and 3rd Quarters of 2010 based on average call time, quality audits, and customer feedback scores

Career medium 05
Career

Humana

Provider Data Management Specialist

• Liaison with Las Vegas sales office to update contracts/directory covering 2,200 providers

The Motley Fool

Free-lance Contributor

• Worked remotely with editorial team to cover industry earnings and news items meeting 1-2 day deadlines
• Contributed written analysis of financials, trends, and competitive environment in 250 - 1,200-word articles published on Fool.com
• Writing style mixed personality with information based on Motley Fool's goal to "entertain and education" individual investors

Career medium 02
Career
Career medium 06

Wachovia Securities Financial Network

Administrative Assistant

• Supported advisor-client relationships by handling 40-50 daily inbound calls, gathering materials for meetings, and managing inventory of account paperwork
• Learned and trained on use of Monte Carlo portfolio analysis tool

Career

University of Louisville

Bachelors Business Administration, Finance