Carnival Cruise Lines
Personal Vacation Planner
November 2005 — Present
Managed an elaborate CRM database to prospect and close sales opportunities.
Established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusted content of sales presentations by studying the type of sales outlet or regional location of the client.
Focuses sales efforts by studying existing tendencies of the client and tailoring a presentation a product to fit the needs of the client.
Consistently exceeded sales goals and referral goals. Created lifetime relationships with clients who directly refer their friends and family.
Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Proven success with prospecting and cold calling turning attempts into converted sales.
Member of the mentor program for new hires and lower preforming employees.
Member of the Century Club and Silver Club for exceeding sales forecasts, averaged over $1 million in gross sales per year.