Customer Service Rep III
November 2013 — October 2014
Handled inbound calls from customers and team members in response to personal lines and loans inquires as well as Direct Auto loans. Advised on products and sales. Resolved problems and corrected errors. Maintained knowledge of the products provided through the department. Ensured excellent customer service in an effective and timely manner. Provided accurate information and updates. Adapted and learning new and updated policies regularly.