January 2008 — May 2009
Created itineraries for 3-25 potential students weekly, incorporating class visitations, music auditions, sports try outs, dorm hosting and interaction with faculty.
Hosted tours of campus relaying detailed statistical information about the university to 5-20 visitors weekly and answered subsequent inquiries.
Improved tour quality through training of four staff members.
Organized and trained over 30 volunteers for promotional events involving 200-500 people, twice a year.
Produced itineraries, spreadsheets, tracked 7,000 dollars worth of inventory using Microsoft Excel; designed informational brochures, signs, and fliers using Microsoft Office Suite.
Entered federally protected information into secure database daily.
Documented progress, maintained constant communication with supervisor, staff and call center manager, tracked changes to itineraries and events using Microsoft Outlook.
Interchanged duties with receptionist regularly; greeted public, answered six-line phone, upheld daily professional interaction with potential students, faculty, and staff.