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Jasmine Agnor

Jasmine Agnor

Marketing Coordinator

WRK Engineers

Marketing Coordinator

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WRK Engineers

Marketing Coordinator

-Office Management Duties
-Administrative Support
-Project Management Support
-Operational Excellence Initiatives
-Brand Development
Press Releases
Case Studies
Website Updates
Tradeshow Coordination

Career medium 06
Career
Career medium 05

Downstream

Marketing Coordinator

-Cohesive and appropriately message the services and capabilities of Downstream
-Support thought leadership within the design community
-Support the sales team and their efforts
-Support and further the Downstream brand
Social media updates
Blogs and Newsletters
Press releases
Case studies
Website updates
Tradeshows
Book publications

Career

CoreMedia Training Solutions

Sales Support/Client Services

• Generated content for all social media channels, monitoring activity daily through reports

• Created and implemented marketing campaigns, coordinating deadlines with designer

• Promoted instructional films through press releases, email blasts, and magazine publications

• Coordinated and facilitated workshops involving 13-30 participants; submitted speaking engagement
proposals weekly while adhering to strict submission guidelines.

• Produced proposals and internal communications documents monthly, including a large research article, while meeting strict deadlines

• Maintained business relationships with high profile clients, conducting interviews and conference calls monthly
• Researched audience and implemented new marketing strategies based on customer base

• Facilitated film production through editing scripts, assisting in instructional design and acting as production assistant

Career medium 03
Career
Career medium 04

Netflix Inc

Customer Service Representative

Provided technical support for a variety of computers and gaming systems to people with varied levels of proficiency and experience.
Educated customers on policies, company overview, and procedures by phone.
Utilized resources to provide informative and speedy resolutions to conflicts
Adhered to rigorous standards while progress was constantly monitored

Career

Simpson University

Visit Coordinator

Created itineraries for 3-25 potential students weekly, incorporating class visitations, music auditions, sports try outs, dorm hosting and interaction with faculty.
Hosted tours of campus relaying detailed statistical information about the university to 5-20 visitors weekly and answered subsequent inquiries.
Improved tour quality through training of four staff members.
Organized and trained over 30 volunteers for promotional events involving 200-500 people, twice a year.
Produced itineraries, spreadsheets, tracked 7,000 dollars worth of inventory using Microsoft Excel; designed informational brochures, signs, and fliers using Microsoft Office Suite.
Entered federally protected information into secure database daily.
Documented progress, maintained constant communication with supervisor, staff and call center manager, tracked changes to itineraries and events using Microsoft Outlook.
Interchanged duties with receptionist regularly; greeted public, answered six-line phone, upheld daily professional interaction with potential students, faculty, and staff.

Career medium 03
Career
Career medium 02

American Automobile Association

Customer Service Representative

-Responded to over 500 Road Side Assistance requests in a Call Center environment daily; processed requests via applicable PC and terminal software.
-Assessed member needs and assigned to closest contractor speedily.
Calmed members in times of agitation/emergency; -Collaborated with Police, Fire, and Medical personnel when needed.
-Processed sensitive credit and debit card information daily, maintained multiple state membership database.
Managed and responded to all calls across 5 different state regions; documented accurate record of events transpiring in each call.
Facilitated conflict resolution through decisions made in a timely manner; reviewed special circumstance cases and made decision based on company guidelines.

RELATED ACTIVITIES

Built client base for tutoring business; coached clients in basic and advanced computer skills.
Acted as part time art teacher and file clerk for class of twelve 3rd -10th graders.
Served people in migrant camps, schools and prisons; provided aid to over 10,000 children in Uganda, Rwanda and Kenya.
Received scholarship from Supersibs, a national non-profit organization, and was published in their newsletter; addressed over 50 supporters during ceremonial banquet.
Implemented public relations campaign to raise awareness of local businesses; promotional web design using Dreamweaver, InDesign and Photoshop, created press releases, promotional materials, and monitored web responses.
Proficient in Windows and Mac platforms; familiar with Microsoft 95/98/ME/2000/XP Professional and all basic Mac software

Career

Simpson University

Bachelor's Degree, Mass Media Communication