Teachers Federal Credit Union
Financial Services Assistant Manager
January 2007 — Present
Manage team workload and schedule to ensure deadlines are being met.
Manage and conduct monthly audits of loan files, cash and teller drawers
Investigate potential fraud by reviewing account transactions, examining checks, and matching signatures
Led review of consumer loan applications, approvals and related documentation to ensure accuracy within lending guidelines.
Mentors and coaches staff on company products and services.
Establish individual sales goals and conduct bi-weekly meetings with staff to ensure the sales goals are met.
Provided financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research.
Educate customers on the variety of loan products and available credit options.
Actively recruited and oversaw training for all new branch employees.
Provided expert financial advice on mortgage, educational and personal loans.
Implemented annual performance appraisals for all branch staff.