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Janelle Hope

Janelle Hope

Management Associate

New York-New York Hotel & Casino

Washington, Other

I am a graduate of Howard University where I majored in Business Administration with a concentration in Hospitality Management. I am interested in marketing, database marketing, and entertainment. Currently, I work in Las Vegas at the NYNY Hotel & Casino in the Group Reservations department.

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"He who does nothing but wait for his ship to come, has already missed the boat" - Chinese Proverb

Hershey Entertainment & Resorts

Spa Management Intern

-Managed a Four-Star/Four-Diamond spa supervising a union staff of 150+; increased Forbes Secret Shop Scores for overall spa experience
-Coordinated a private spa event with senior level spa executives, resulting in $5,000 of increased revenue
-Conducted an internship program feedback final presentation to Hotel Hershey executive leaders

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Career

New York-New York Hotel & Casino

Management Associate - Hotel Operations

-Possesses hospitality experience through a rotation of hands-on management training of 27 property-specific and corporate departments
-Currently serving as Group Reservations Coordinator ; inputting reservations into our reservations system, Opera, from extranet websites, building room blocks for large groups staying at NY-NY, and resolving guest service issues before and after their visit
-Presented final capstone innovation project on enhancing guest loyalty through our loyalty program (M life) to senior corporate executives

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Career

Howard University

Bachelors in Business Administration (B.B.A.), Hospitality Management