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Jane DeWitt

Jane DeWitt

Service Management Support

Diageo

FINANCE, VENDOR MANAGEMENT & CUSTOMER SERVICE SPECIALIST Accomplished, energetic, creative professional who works to continuously improve processes, striving to give both internal and external customers outstanding experiences. Recognized exceptional problem solving, customer service, and communication skills. Expertise inc...

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Diageo

Service Management Support

Accomplishments:
• Audited Diageo’s largest telecom vendor, realizing over $4 million in annualized and one-time savings over a seven-year period, receiving Diageo’s Leadership Award.
• Achieved $350K+ in annualized savings by ensuring cellphones removed from stock invoices upon deployment.
• Reduced open New Hire tickets in ServiceNow service management tool from 186 to 76 in three weeks, ensuring new hires received all equipment and access needed in a timelier manner.
• Saved Diageo PC lease buyout costs by reviewing Missing PC list in ServiceNow and finding, in one month, 132 of the 500+ PCs missing; followed up on 45 current missing Leaver Laptops and found 42.
• Consistently achieved one of the highest SAP Purchase-to-Pay (PtP) performance/compliance ratings in my peer group.

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