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Jamie Yocom

Jamie Yocom

Cabot, AR

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Simplex Grinnell

Inspection Dispatcher

Managed work schedule for 8 inspectors by scheduling contractural customers for their required inspections of their life safety systems.
Maintained constant communication with customers and inspection teams day to day to ensure their schedules were adhered to accurately either through phone calls or email.
Coordinated travel arrangements for inspections that took place out of town.
Accurately documented the completion of each inspection on various reports in excel, to be monitored by supervisors.
Managed company phone system and transferred customers to appropriate departments as needed.
Generated monthly reports each month in excel to show departmental progress for supervisors.

Career medium 04
Career
Career medium 06

AT&T

Internet Assistant

Monitored inbound call volume in call center versus the amount of agents available taking calls.
Coordinate and schedule all training for call center agents.
Documented completion for all compliance training needed for each agent in various excel reports.
Answered phone and voicemail in a courteous and professional manner.
Developed and maintained different excel reports for superiors upon request.
Managed schedule change requests for agents (vacation, sick time, FMLA) and code their schedules accordingly.

Career

Western Governor's University

Bachelor of Science, Business Management