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Jamie O'Connor

Jamie O'Connor

Training And Development Coordinator

GroupM

London

Training and Development Coordinator

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GroupM

Training And Development Coordinator

Career medium 01

Apple Retail

Market Core Facilitator

Facilitating Market wide customer skills training to all new hire employees (from Specialist to Management to Market Leaders).
Organising and structuring each day of training.
Coaching and developing Mentor team during training.

Career

Apple Retail

Specialist

Uncovering customers’ needs through effective probing, then following through with enlightening solutions.
Advising, selling, and setting up new Apple products for customers.
Troubleshooting customers' iOS Devices and Mac products.
Maintaining visual merchandising standards within the store.
100% positive customer feedback for 2012 - one of highest performers in store.

Career medium 06
Career
Career medium 05

Apple Retail

In-Store Guest Trainer

Delivered training program to all new hire employees for the most significant Apple Stores in Europe.
Created & developed training programs that are currently employed on some levels worldwide.
Co-ordinated fortnightly training for all 600+ staff
Coached and Mentored peers on daily basis

Career

Cherry Garden school for children with disabilities

Learning Support Assistant

Clarifying and explaining instructions
Communicating via basic sign language
Ensuring the pupil is able to use necessary equipment
Motivating and encouraging the pupil/s
Assisting in areas of specific weakness, such as speech and language or writing tasks
Helping pupil/s to concentrate on and finish work set
Attending to pupils’ personal and health needs
Developing appropriate resources to support the pupil/s
Assisting in the management of pupils’ social interactions and behaviour

Career medium 04
Career

Addey and Stanhope School

Learning Support Assistant

University of Greenwich

Bachelor of Arts (BA), English Literature

Crossways Consortium