Training And Development Coordinator
October 2013 — Present
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Training and Development Coordinator
Facilitating Market wide customer skills training to all new hire employees (from Specialist to Management to Market Leaders).
Organising and structuring each day of training.
Coaching and developing Mentor team during training.
Uncovering customers’ needs through effective probing, then following through with enlightening solutions.
Advising, selling, and setting up new Apple products for customers.
Troubleshooting customers' iOS Devices and Mac products.
Maintaining visual merchandising standards within the store.
100% positive customer feedback for 2012 - one of highest performers in store.
Delivered training program to all new hire employees for the most significant Apple Stores in Europe.
Created & developed training programs that are currently employed on some levels worldwide.
Co-ordinated fortnightly training for all 600+ staff
Coached and Mentored peers on daily basis
Clarifying and explaining instructions
Communicating via basic sign language
Ensuring the pupil is able to use necessary equipment
Motivating and encouraging the pupil/s
Assisting in areas of specific weakness, such as speech and language or writing tasks
Helping pupil/s to concentrate on and finish work set
Attending to pupils’ personal and health needs
Developing appropriate resources to support the pupil/s
Assisting in the management of pupils’ social interactions and behaviour