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Jamie Lorance

Jamie Lorance

Business Project Senior Analyst

Cigna Healthcare

Mcminnville, TN

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Cigna Healthcare

Business Project Senior Analyst

Performed deep dive to root cause various issues in claim processing and payment.
Daily reporting, managing, and assigning of regional inventory.
Used wide array of Cigna systems and matrix partners to address various issues.
Helped develop and present power point presentation for monthly West Regional team meeting.
Planned and conducted monthly meetings with regional Experience Consultants and Managers.
Participated in workgroups and medical association conferences as subject matter expert.
Assisted with data procurement, analyzation, and presentation during Service Intent Reviews.

Career medium 02
Career
Career medium 04

Cigna Healthcare

Claims Service Analyst

Researched claim issues to determine possible errors in processing and payment.
Rectifying found issues.
Use of various reporting systems, claim engines, system tools and databases, and matrix partners to correct issues.
Helped test ART pilot program.

Career

Cigna Government Services, Medicare PFFS

Customer Service Representative Senior Associate

Supervised, coached, and trained Tier 1 associates.
Maintained excellent production metrics in call handling time and quality.
Handled urgent requests in which the Department of Insurance was involved.
Continued all job functions from previous, Tier 1 associate position.

Career medium 03
Career
Career medium 03

Cigna Government Services, Medicare PFFS

Customer Service Representative Associate

Provided customer service via telephone and email to members, HCPS, insurance brokers and agents, pharmacists, and others.
Service included assistance with claims, benefits, and policies.
Trained incoming employees as both a subject matter expert and lead trainer.

Career

Cigna Government Sevices

Claims Processor Associate

Claims processing in multiple systems.
Reviewed edits, audits, and policies.
Keying of claim data.

Career medium 01

Cigna Government Services

Data Entry Associate

Received and distributed correspondence.
Used industrial scanner to digitize records, claims, and correspondence.
Used keying software to transfer digitized records to electronic records.
Participated in efficiency work groups.
Tested new versions of software prior to release.

Career

Middle Tennessee State University

Bachelor of Science, Communications

Communications degree with a minor in mathematics. Education included journalism, writing, documentary and fine art photography, advanced calculus and statistics. Received outstanding Senior Award within my department upon graduation.

Education medium 03
Education