Golf Galaxy/Dick's Sporting Goods
General Sales Manager
September 2008 — Present
Drives and sustains sales intensity, operations integrity and profitability within store by setting high expectations and holding staff accountable, and monitoring and measuring progress to achieve positive results
Establishes and maintains effective relationships with customers ensuring that customers are greeted and acknowledged; offers customers assistance as needed or requested
Meets or exceeds P&L objectives including sales, margin, inventory shrinkage, payroll, and other controllable expenses, such as supplies and operating costs
Analyzes and measures key metrics, merchandise/department/store trends; develops, recommends, and implements plans to drive and maximize sales to meet or exceed objectives
Provides leadership, direction and advice to staff to promote efficient delivery of sales, services and operational programs. Establishes and communicates company initiatives, goals and objectives, sets clear expectations and measures and monitors progress and results
Recruits, interview, selects, trains, guides, leads and evaluates staff to support and grow sales/profits, and to provide outstanding service to customers
Monitors schedules to ensure appropriate coverage for customers, utilizing hours and payroll dollars allocated to department.
Follows up with staff to ensure proper completion.
Creates a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team