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James W Chiles II

James W Chiles II

General Sales Manager

Golf Galaxy/Dick's Sporting Goods

Columbus, OH

General Sales Manager at Golf Galaxy/Dick's Sporting Goods


Golf Galaxy/Dick's Sporting Goods

General Sales Manager

Drives and sustains sales intensity, operations integrity and profitability within store by setting high expectations and holding staff accountable, and monitoring and measuring progress to achieve positive results

Establishes and maintains effective relationships with customers ensuring that customers are greeted and acknowledged; offers customers assistance as needed or requested

Meets or exceeds P&L objectives including sales, margin, inventory shrinkage, payroll, and other controllable expenses, such as supplies and operating costs

Analyzes and measures key metrics, merchandise/department/store trends; develops, recommends, and implements plans to drive and maximize sales to meet or exceed objectives

Provides leadership, direction and advice to staff to promote efficient delivery of sales, services and operational programs. Establishes and communicates company initiatives, goals and objectives, sets clear expectations and measures and monitors progress and results

Recruits, interview, selects, trains, guides, leads and evaluates staff to support and grow sales/profits, and to provide outstanding service to customers

Monitors schedules to ensure appropriate coverage for customers, utilizing hours and payroll dollars allocated to department.

Follows up with staff to ensure proper completion.

Creates a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team

Career medium 05

The Ohio State University

Bachelor's degree, History

University of Rio Grande and Rio Grande Community College