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James O'Connor

James O'Connor

Project Manager





Project Manager

During 2011 I completed my Xerox Lean Six Sigma Green Belt Training. Using Lean Six Sigma methodology to enable process improvement in a variety of projects. I have completed and implemented projects both as a project manager, and as a participant in a project team
Lean Six Sigma gives me the skills and toolset to analyse problems that arise in the business, and implement solutions to create a high performance operating environment for customers, colleagues and the business as a whole. I am in the process of completing my L3 Managerial accreditations qualifying me to lead Sales and Customer Service teams throughout the corporation.

As part of this personal development, I am now on secondment from my NAM role and I currently report into the UK & Ireland General Manager and am solely responsible for implementation of sales enhancement projects within the UK & Ireland Business. Using Lean Six Sigma methodology, I am responsible for Process Improvement for 50+ Salespeople. I am currently running a project which will provide vast efficiency improvements to the business, as well as driving new streams of Revenue and directing Sales Managers/Sales People to new business opportunities.
I also play a large part in Big deal negotiations and construction ensuring we can acquire new business which is commercially viable and profitable for the company.

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Retail Key Account Manager

Xerox are a Global Technology and Outsourcing organisation. Xerox Document Supplies Europe Design and Distribute Xerox Branded products (Mainly Paper) throughout the continent.

My responsibility is to ensure the smooth running of our major Retail and wholesale accounts (eg, Staples, Makro, WHSmith, Tesco, Costco, Sainsbury’s)
As Retail/Wholesale Account Manager my responsibilities are wide and varied ranging from introducing new paper products, organising and running promotions and trying to incorporate a category management approach with my customers where appropriate.
My customers typically spend between £2M-£4M annually. I also have a big say in the marketing and promotional programmes that go with dealing with large Retail customers.
My time in this role has been largely successful achieving 30% revenue and volume growth in 2010. This has been achieved through introducing customers to Value Added products, as well as Large volume commodity deals, many of which you will find on the shelves of Retail stores up and down the country today.

Key Achievements:

• 30% Revenue and Volume Growth achieved in 2010
• Track record of creating effective, profitable and practical customer partnerships
• Won Large accounts such as Sainsburys, Staples and Costco
• Proven Track record in winning new business and growing existing business

Key Responsibilities:

• Negotiating at Senior Buyer/Director Level
• Responsible for overall P & L for territory
• Actively seeking new business and maintaining and growing existing accounts
• Rolling out individual, and corporation marketing programmes
• Maintaining accurate customer records, data management
• Pushing Value Added products at every opportunity
• Managing customer Service within our organisation to fit in with our customer


John F Kennedy School