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James McLean

James McLean

Sr. Technical Implementation Consultant

Orion Health

Burgaw, NC

Sr. Technical Implementation Consultant at Orion Health

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Orion Health

Sr. Technical Implementation Consultant

As a Technical Implementation Consultant I participate in all phases of Software Implementation. I will be client facing, provide technical support, integrate and configure software and hardware components to provide an effective solution to our clients.

It will take outstanding individuals to earn appointment to these roles, individuals who possess the following:

Skills:
Strong written, communication, and interpersonal skills
Ability to multi-task and manage several projects or tasks at one time

Technical Knowledge:
Understand XML, RDBMS technologies (primarily SQL & Oracle), Java, JavaScript, HTML, DHTML, Cascading Style Sheets, XSL, XSLT, DOM.
Experience or familiarity with multi-tier architectures, Internet technologies, protocols, and products.
Proven ability to understand and implement multi-component integrated solutions
Solid experience using Web Technologies like HTTP, HTML and J2EE
Experience with RDBMS Database Technologies
SQL Query Writing
SQL Tuning
Working knowledge of Microsoft SQL Server & Oracle platforms
Understanding of UML Modelling, and Multi-Tier Architectures
Working knowledge of Server Operating Systems (both Windows & Unix)
Communication protocols (e.g. TCP/IP, FTP, etc.)
Clustering and Load Balancing
Proven technical analytical and problem solving skills

Experience:
Experience with implementation of portal and/or single sign on technology, preferably in the hospital and health insurance market
Working knowledge of the healthcare industry, particularly clinical workflow processes and procedures, and messaging standards (e.g. HL7 and HIPAA)
5+ years experience in application software implementation and development including, preferably functional experience with major clinical systems and products associated with provider order entry, medication administration, charting, patient safety, PACS, Electronic Medical Record, and Lab systems

Career medium 06
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Avionics Tech AV-8B Harrier


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USMC Non-commissioned 
Officer & Leadership 
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USN Electrical/Electricty
USN Aviation Electronic 
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Top Secret/Sensitive 
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Analyze, configure, install and maintain technologies such as data networks, workstations, laptops, storage technologies, PC peripherals, operating systems, system utilities, and software applications provided to end users in a health care environment:
To include but not limited to CPSI, Allscripts (Mysis), Microsoft Office, Visionshare, QMS, Citrix, Groupwise, Avaya VOIP, Audix VM, e-solutions, PACS.
Respond to daily and after-hour Help Desk requests from end-users; defining priorities, answering questions and resolving problems internal hospital departments and Provide support for all of NHRMC Home Care systems local and remote.
Organize and implement training for clinical and administrative end users with IS applications.
Engage technical support vendors directly to resolve end-user issues and problems.
Perform assessments and provide direction for the implementation of new systems and procedures by reviewing requirements with senior management in setting priorities, expectations, schedules and tasks.
Performs other duties as assigned by management.

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Field service position responsible for performing service, repair and/or installations on-site at various customer locations throughout Eastern North Carolina. Performs general maintenance tasks and resolves complex problems immediately. May involve use of problem management databases and help desk system. Provides support in the installation, relocation, diagnosis and repair of Desktop and Laptop computers,HP Laser Jet and Lexmark printers,and/or associated peripheral equipment. Focus of position is to minimize system/hardware downtime and to ensure customer satisfaction. Provides customer familiarization, if necessary, and uses diagnostic procedures and test equipment for problem solving.
Technical Support Analyst for Eastern North Carolina
Perform repair and preventive maintenance on PC's and laser jet printers.
Install manufacturer's Engineering Change Orders and Field Change Orders.
Perform hardware installation, de-installation, moves, adds and changes
Provide user data and application recovery.
Customize desktop hardware to meet user specifications and site standards.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Use tools and methodologies to load, copy and customize operating system.
Familiarize end users on basic software, hardware and peripheral device operation.
Effectively communicate orally and in writing technical information to non-technical audiences.
Strong interpersonal and listening skills.
Operate effectively in a team environment with both technical and non-technical team members.
Operate with minimal supervision and anticipate, identify and resolve problems.
Manage time effectively, set priorities appropriately, schedule calls.
Maintain professional demeanor under stress.
Operate within customer standard operating procedures.

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Project manage the daily operation, administration, support and maintenance of all company computerized voice / information / data systems with escalated hands on support and team guidance for resolution with staff, other departments and 3rd party vendors.
Oversee the development and strategies of systems to meet ongoing application needs of the company, including network topology and architecture.
Provide application project management to include: GAP analyst, flowcharting, system design and programming in Lotus Domino, SQL and Oracle environments.
Ensure operational status and security of Cisco network backbone including admin of Cisco ASA/CSC Router (VPN, NAT, firewall) , Cisco VOIP, Time Warner fiber link, and disaster recovery measures.
Implemented and administered Jira IT ticketing System to ensure capture and tracking of all IT projects and end users request and issues as well as asset tracking of software licenses and issued equipment.
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Produced a detailed manual of these processes per BU to supply reference and installation steps for D&R compliance.


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Applied and monitored corporate server operating systems for required updates and patches based on a structured maintenance schedule per server cluster, both locally and remote.
Issued alerts and begun server restoration procedures in a catastrophic event during this maintenance window.
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Requirements
*  Strong Windows experience; fundamentals and troubleshooting (workstation OS (2000, + XP), servers (2000, 2003), AD, domains, users, policies)
*  Strong IT background, strong networking fundamentals and troubleshooting skills, working with Active Directory, clustering, RAID, WINS, DNS, Switches, Hubs, Routers, SAN, NAS, setting up IP Addresses, Subnets, etc.
*  Strong customer skills, strong team player, time management skills.
*  Excellent analytical and troubleshooting skills, good administrative skills and excellent oral and written skills.
*  Mechanical skills -- ability to follow any manual instructions to replace any hardware components.
*  Medical industry experience.
*  SAN and VMware -- (EMC and other vendors)
*  X-ray experience
*  Database knowledge and experience -- understanding  and troubleshooting (Oracle and MS SQL) .


    

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Manage heterogeneous infrastructure including Macintosh OS X, Linux, Microsoft Server, Unix, Glassfish, IBM WebSphere, VMWare ESX
Design and support of customer deployed mid-level and enterprise server product line, utilizing Linux, RAID, SQL Database, RSync, Oracle Glassfish, Appliance Clustering and Java integration with proprietary software modules
Server and Network services management (AFP, SMB, DHCP, DNS, Open Directory (LDAP), NAS, Mail, CalDAV, CardDAV, Jabber, Firewall, Syslog, Mercurial, Git, Mantis, Request Tracker, Hudson/Jenkins, Xcode 4, VLAN)
Manage special projects as assigned by management to meet customer and cross-functional team needs.
Ensure that all recommended Best Practices are adhered to for maximizing product optimization and uptime.
Monitor company and customers systems to identify potential problems and trends, and subsequently make the necessary recommendations to resolve them to ensure optimal performance of these systems to include Security devices, Networking equipment and connectivity
Daily interaction with Development Team Leads to ensure availability of local and remote product demonstrations and deployments.
Identify and address customers critical technical issues (escalations) and non-technical issues, and coordinate necessary support activities. May include troubleshooting and solving escalated customer issues directly with the appropriate engineering teams within echo base, as well as 3rd party vendors for multi-vendor issues.
Monitor customer open cases during business hours and 24 hour on call schedules. Compile and deliver root cause analysis on either product or process breakdowns as required.
Environment assessment/documentation, including software and hardware release planning, upgrade planning and bug risk analysis
Help educate the customer as needed on the various tools and functional area that the software offers.

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• Served as a key resource in regards to statewide initiatives.
• Responsible for approving all agency hardware and software requisitions


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