Lender Processing Services, Inc. (LPS)
June 2009 — May 2013
For LPS, I worked in several capacities, beginning with Agreed Order Default figures. After learning the process, I focused on how to improve efficiency, eventually bringing the average time to complete a file from 8 minutes to 3 minutes. I also created a new Excel template to allow for easier entry and to ensure that data was formatted correctly automatically.
My responsibilities were expanded to include Agreed Order Setups as well. In this capacity, I was responsible for learning procedures that were specific to each client to ensure that loans were set up correctly in the banks’ systems. While in this role, I was called upon several times to train new hires on the AOD Figures process as well as AO Setups. I also conducted a walkthrough of the Agreed Order Setup process for a visiting client and answered their questions about the procedures.
For the MFR/AOD Referral Review team, I expanded my knowledge of the bankruptcy process as I learned to review loans in depth to determine delinquency and eligibility for referral. Again, after learning the process, I began to seek ways to improve efficiency. In this regard, I again modified entry fields on the templates to improve the ease with which information can be entered and to ensure data is formatted correctly. I also sought out new ways to make the ledgering process easier, including finding a method for more easily eliminating trustee funds from a post-petition ledger.
Most recently, I worked on the Bankruptcy Attorney Liaisons team. For this team, I was responsible for pulling my own work queue each morning, tracking my communications with counsel, and following up with counsel to assist with anything the firm needed in order to proceed with their assigned task. I helped to track issues with client and team procedures and suggest possible solutions to be implemented.