Service Management Group
Solution Analyst (Business Analyst)
January 2012 — Present
Collaborate with cross-functional teams throughout SMG’s worldwide footprint to gather, analyze, and document client deliverables. See projects through from beginning to end, ensuring timelines are met and performing quality control testing before final delivery. Also provide consultation to internal and external customers, as a Subject Matter Expert in the function, features, technical options, and processes that are supported by SMG’s applications and systems.