Stan's Donuts & Coffee
February 2014 — September 2015
In charge of purchasing, inventory, sales, invoicing, shift lead, scheduling, event coordination, customer satisfaction, and vendor relations for beloved L.A. donut shop transplant at flagship location in Wicker Park, Chicago, IL.
- Created and managed employee task checklists and responsibilities.
- Wrote and maintained Employee Handbook, Training Manual, and Training Guides.
- Oversaw training of new employees and adherence to restaurant operation, rules and operation.
- Created and maintained order guides for each vendor of all relevant stock.
- Kept track of inventory and purchasing of daily grocery and production supplies, office supplies, paper goods, and retail merchandise.
- Monitored daily production goals and adjusted as per daily needs.
- Assisted in event coordination, preparation and planning.
- Mitigated customer complaints and inquiries.
- Proficient in QuickBooks through experience processing invoices, sales, and deposits.
- Completed City of Chicago Food Service Sanitation Manager Certification 2015.