SunState Federal Credit Union
October 2012 — Present
Supervisor of teller line.
Coach teller staff on service excellence, operations, and career development.
Assist branch manager with teller annual reviews.
Conduct weekly, monthly, and quarterly audits of branch and teller staff.
Organize and develop training tools for team.
Responsible for branch cash. Balancing, cash orders, cash shipments, vault, ATM's, other cash machines and personal drawer.
Member research requests.
Exceeds monthly sales goals.
Coach teller team on monthly sales goals.
Maintain daily reports/spreadsheets on teller's sales and goals.