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Jacqui Solis

Jacqui Solis

Customer Service and Operations Coordinator

KGL Logistics

Customer Service and Operations Coordinator





KGL Logistics

Customer Service and Operations Coordinator

• Handling Import Sea/Air and Cross Trade shipments.
• Prepare, produce and address all customer related quotations and inquiries with promptness to ensure customer satisfaction and business profitability.
• Communicating with overseas agents and sourcing of competitive rates.
• To fully understand the nature and/or scope of the inquiry before sending the quotation; to clearly mention the terms of shipment in the quotation.
• Follow up, update and manage all quotations sent to the Customers with Sales Staff or Customers directly.
• After quote confirmation, coordinate the flow of quotations between the overseas agents and customers.
• Sending nominations to overseas agent and update the customer for cargo status.
• Providing BL/AWB instructions to agent for preparation of BL draft and sending the same to the customer for verification.
• Opening the Job File once received pre-alerts.
• Monitoring of cargo arrival thru Dubai Trade/Carrier online tracking.
• Sending cargo arrival notice to the customer 1 day before cargo arrival and arranging collection of DO once available.
• Coordinating with Customs agent while passing the commercial docs and arranging transportation for the delivery of cargo.
• Prepares shipment monitoring sheet on weekly basis per customer.

• Prepare monthly status report of inquiries and quotations to management.
• Raising Invoices to the customer and preparation of Credit Notes to overseas agents.
• Closing Job file on monthly basis.
• Ensure accurate and timely communication between the sales executive and direct customer.
• To escalate any issues and concern to the Operations Manager
• Adhere to company’s policies and procedure at all time.

Career medium 03
Career medium 05


Secretary of Regional Director- Fairs & Events

Directly reporting to the Regional Director for Fairs & Events Middle East
Providing executive personal assistance, office management, secretarial, clerical and administrative support to management and employees
Communicate with internal departments as well as all third parties to exchange information, coordinate activities, and promptly resolve issues
Handle complete facilities set up and upkeep; ensure enough quantity of supplies to support operations. Also perform phone call handling for the Regional Director.
Interact with VIP's, corporate representatives and others on behalf of the Regional Director and maintain rapport with the same
Preparing Proposal Quotation for Bidding on big shows/exhibition and contract to organizers.
Arranging air tickets and coordinating with the concerned country to make an Invitation Letter for obtaining visas.
Making reservation in Hotels for colleagues from different countries.
Handles announcement for Middle East Region
Update show calendar on monthly basis in our internal share point (website).
Compiling business report for Middle East Region every month and forwarding it to Singapore Head office.
Coordinating with the show organizer (for exhibitor list and making passes if required – like Formula One and Idex)
Sending proposal to the exhibitors promoting our logistics service.
Forwarding list of exhibitors to the global agents as sales lead for upcoming shows.
Preparing Shipping Instruction and Tariff for both official and non-official shows including other Middle East country shows
Attend all emails and telephone inquiries. Sending proposals to exhibitors abroad/local.
Preparing Commercial Invoices/Packing List for re-export shipments.
In-charge for dispatching/receiving courier documents/package.
Delegate instruction receive from agents and from the management
Maintain systematic filling of documents
Perform other job assign


Waterways Shipping LLC

Sales Coordinator / Customs Clearance In-charge

Handling and monitoring air/sea import for clearing jobs
Coordinate with agents abroad and local clients for all the details/status of shipment
Liaise with the sales person for the documents required for clearing and opening jobs
Checking with the carrier or forwarder for the arrival details of the cargo
Collate all the documents for passing using Dubai Trade ( Mirsall I and Mirsall II)
Raising Invoices to the Local client and Credit Note to agents
Handling and monitoring nominated cargoes
Attends all email and phone inquiries from agents and other concern related to operation
Assisting import department for data entry and accounts department for making statement of account for Samsung customer.

Career medium 03
Career medium 04

Pacific Power Logistics / Networx Global Logistics

Customer Service Consolidation in-charge

1.Directly reporting to the Managing Director.
2.Handling and monitoring consolidated cargoes.
3.Telemarketing to various consolidators and co-loaders.
4.Monitoring FCL cargoes from booking to arrival at destination.
5.Announcement of rate changes
6.Update transshipment rate quarterly.
7.Handling and follow-up overdue payables/receivables.
8.Attend to all phone and e-mail inquiries of local/international customer and agents.
9.Delegate instruction receive from agents and from higher management
10.Handle nominated/freehand cargoes from communication up to loading/unloading (Import/ Export Sea)
11.Maintain a systematic filing of documents.
12.Prepares consolidation report on monthly basis.


Bahrain Tower Construction

Executive Secretary of the Managing Director

Career medium 05

Mercury Freight International Inc.

Customer Service Nomination In-charge

1.Handle nominated cargoes from communication up to loading (Import/ export both sea and air)
2.Prepare nomination loaded cargo per week/month / year
3.Prepares nomination report
4.Update agents list
5.Handle announcement of holiday notice to/from agents
6.Announcement of rate changes on quarterly basis
7.Update local freight and internal (trucking/brokerage/warehouse rates)
8.Handling and follow-up overdue payable/receivable of nominations accounts
9.Required to be in “sales call ‘ at least once or twice a week
10.Attend to all phone and e-mail inquiries of nominated accounts and agents.
11.Delegate instruction receive from agents and from higher management
13.Maintain a systematic filing of nomination documents.
14.Perform daily order transactions
* Coordinate with various departments to ensure delivery of shipment commitment
* Attend to customer enquiries on deliveries, PO acknowledgement and other issue
* Monitor key performance indicators and prepare related monthly reports
15. Arranging export and import shipments,
* Preparing invoices, packing list and shipping documents
* Liaise with customers, carriers and forwarders to process orders
* Ensure smooth flow of shipments
* Prepare monthly reports and perform other duties assigned


College Education Name of School : Lyceum of the Philippines University

Bachelor of Science, Customs Administration

Secondary Education Name of School : Bauan High School

Preliminary Education Name of School : West Bauan Central School