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Jacqui Solis

Jacqui Solis

Customer Service and Operations Coordinator

KGL Logistics

Customer Service and Operations Coordinator

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KGL Logistics

Customer Service and Operations Coordinator

• Handling Import Sea/Air and Cross Trade shipments.
• Prepare, produce and address all customer related quotations and inquiries with promptness to ensure customer satisfaction and business profitability.
• Communicating with overseas agents and sourcing of competitive rates.
• To fully understand the nature and/or scope of the inquiry before sending the quotation; to clearly mention the terms of shipment in the quotation.
• Follow up, update and manage all quotations sent to the Customers with Sales Staff or Customers directly.
• After quote confirmation, coordinate the flow of quotations between the overseas agents and customers.
• Sending nominations to overseas agent and update the customer for cargo status.
• Providing BL/AWB instructions to agent for preparation of BL draft and sending the same to the customer for verification.
• Opening the Job File once received pre-alerts.
• Monitoring of cargo arrival thru Dubai Trade/Carrier online tracking.
• Sending cargo arrival notice to the customer 1 day before cargo arrival and arranging collection of DO once available.
• Coordinating with Customs agent while passing the commercial docs and arranging transportation for the delivery of cargo.
• Prepares shipment monitoring sheet on weekly basis per customer.

• Prepare monthly status report of inquiries and quotations to management.
• Raising Invoices to the customer and preparation of Credit Notes to overseas agents.
• Closing Job file on monthly basis.
• Ensure accurate and timely communication between the sales executive and direct customer.
• To escalate any issues and concern to the Operations Manager
• Adhere to company’s policies and procedure at all time.

Career medium 03
Career
Career medium 05

Agility

Secretary of Regional Director- Fairs & Events

Directly reporting to the Regional Director for Fairs & Events Middle East
Providing executive personal assistance, office management, secretarial, clerical and administrative support to management and employees
Communicate with internal departments as well as all third parties to exchange information, coordinate activities, and promptly resolve issues
Handle complete facilities set up and upkeep; ensure enough quantity of supplies to support operations. Also perform phone call handling for the Regional Director.
Interact with VIP's, corporate representatives and others on behalf of the Regional Director and maintain rapport with the same
Preparing Proposal Quotation for Bidding on big shows/exhibition and contract to organizers.
Arranging air tickets and coordinating with the concerned country to make an Invitation Letter for obtaining visas.
Making reservation in Hotels for colleagues from different countries.
Handles announcement for Middle East Region
Update show calendar on monthly basis in our internal share point (website).
Compiling business report for Middle East Region every month and forwarding it to Singapore Head office.
Coordinating with the show organizer (for exhibitor list and making passes if required – like Formula One and Idex)
Sending proposal to the exhibitors promoting our logistics service.
Forwarding list of exhibitors to the global agents as sales lead for upcoming shows.
Preparing Shipping Instruction and Tariff for both official and non-official shows including other Middle East country shows
Attend all emails and telephone inquiries. Sending proposals to exhibitors abroad/local.
Preparing Commercial Invoices/Packing List for re-export shipments.
In-charge for dispatching/receiving courier documents/package.
Delegate instruction receive from agents and from the management
Maintain systematic filling of documents
Perform other job assign

Career

Waterways Shipping LLC

Sales Coordinator / Customs Clearance In-charge

Handling and monitoring air/sea import for clearing jobs
Coordinate with agents abroad and local clients for all the details/status of shipment
Liaise with the sales person for the documents required for clearing and opening jobs
Checking with the carrier or forwarder for the arrival details of the cargo
Collate all the documents for passing using Dubai Trade ( Mirsall I and Mirsall II)
Raising Invoices to the Local client and Credit Note to agents
Handling and monitoring nominated cargoes
Attends all email and phone inquiries from agents and other concern related to operation
Assisting import department for data entry and accounts department for making statement of account for Samsung customer.

Career medium 03
Career
Career medium 04

Pacific Power Logistics / Networx Global Logistics

Customer Service Consolidation in-charge

1.Directly reporting to the Managing Director.
2.Handling and monitoring consolidated cargoes.
3.Telemarketing to various consolidators and co-loaders.
4.Monitoring FCL cargoes from booking to arrival at destination.
5.Announcement of rate changes
6.Update transshipment rate quarterly.
7.Handling and follow-up overdue payables/receivables.
8.Attend to all phone and e-mail inquiries of local/international customer and agents.
9.Delegate instruction receive from agents and from higher management
10.Handle nominated/freehand cargoes from communication up to loading/unloading (Import/ Export Sea)
11.Maintain a systematic filing of documents.
12.Prepares consolidation report on monthly basis.

Career

Bahrain Tower Construction

Executive Secretary of the Managing Director

Career medium 05

Mercury Freight International Inc.

Customer Service Nomination In-charge

1.Handle nominated cargoes from communication up to loading (Import/ export both sea and air)
2.Prepare nomination loaded cargo per week/month / year
3.Prepares nomination report
4.Update agents list
5.Handle announcement of holiday notice to/from agents
6.Announcement of rate changes on quarterly basis
7.Update local freight and internal (trucking/brokerage/warehouse rates)
8.Handling and follow-up overdue payable/receivable of nominations accounts
9.Required to be in “sales call ‘ at least once or twice a week
10.Attend to all phone and e-mail inquiries of nominated accounts and agents.
11.Delegate instruction receive from agents and from higher management
12.Telemarketing
13.Maintain a systematic filing of nomination documents.
14.Perform daily order transactions
* Coordinate with various departments to ensure delivery of shipment commitment
* Attend to customer enquiries on deliveries, PO acknowledgement and other issue
* Monitor key performance indicators and prepare related monthly reports
15. Arranging export and import shipments,
* Preparing invoices, packing list and shipping documents
* Liaise with customers, carriers and forwarders to process orders
* Ensure smooth flow of shipments
* Prepare monthly reports and perform other duties assigned

Career

College Education Name of School : Lyceum of the Philippines University

Bachelor of Science, Customs Administration

Secondary Education Name of School : Bauan High School

Preliminary Education Name of School : West Bauan Central School