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Jacqueline Falk

Jacqueline Falk

Lead Cashier

Apple

Lead Cashier at Apple

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Apple

Lead Cashier

Primary resource for point of sale operations, as well as financial policies
Facilitate complicated transactional issues, resolve customer service issues, as well as troubleshoot issues with payment devices

Career medium 05
Career
Career medium 01

Apple

Full Time Specialist

Discovered needs and recommended complete solutions using Apple products to customers while delivering world-class customer experiences
Understood store processes and operational systems to resolve escalated customer service issues

Career

The Body Shop

Sales Associate

Career medium 03

Boston Interactive

Information Architect Intern

Assisted the Strategy and Information Architecture teams with designing intuitive site designs that met client expectations
Created wireframes and blueprints, researched current client sites, and moderated user testing of working prototypes

Career

BigBad, Inc.

Information Architect Intern

Developed effective solutions for clients by creating wireframes, site architecture blueprints, content inventories, and usability
Worked collaboratively with team members, including designers and developers, to ensure each project met client’s objectives

Career medium 04
Career

Raytheon

IT/Help Desk Intern

Northeastern University

Bachelor of Science (BS), Environmental Science and Information Science