Sr. Officer, Compliance
April 2015 — Present
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Sr. Officer, Compliance at Western Union
•Performs AML transaction monitoring case reviews for Consumer and Commercial deposit accounts and Consumer Credit Cards.
•Operates in the Checker function for the Additional Information Request (AIR), Escalation, and Quality Assurance Review completion processes for AML Operations Analysts.
•Operates in a Mentor function to newly on-boarded analysts.
•Conducts training's, webinar's and refresher sessions on Transaction Monitoring Procedures, Systems, and Case Review processes for deposit accounts and Credit Card Systems, Credit Card Transaction Analysis and Credit Card Scenarios for peers, third party consultants, and partnering lines of business within the bank.
•Performed AML transaction monitoring case reviews for Consumer and Commercial deposit accounts and Consumer Credit Cards.
•Selected for the initial team of analysts trained to perform Credit Card AML Transaction Monitoring during migration to the Tampa Hub. Selected to further serve in a SME function for Credit Card AML Transaction Monitoring.
•Operated in a Mentor function to peers
•Executed a companywide I-9 compliance audit and partnered with Sr. Management and HR Business Partners to ensure the company compliance aligned with United States Citizenship and Immigration Services (USCIS) and E-Verify standards.
•Drafted training and guidance documents on Form I-9 and E-Verify completion and compliance.
•Performed data processing, audits, and discrepancy resolution of all HR personnel data changes.
•Executed Financial Services Transactions including: Deferred Presentment Agreements, Check Cashing, Money Orders, Western Union Money Transfers, Prepaid Debit Card Sales and Re-loading.
•Operated in a Key Holder function, managing branch openings, closings, bank deposits, incoming cash shipments, and branch operating funds.
•Executed completion and/or updates of client Know Your Customer (KYC) documentation.
•Executed Bank Secrecy Act (BSA) and AML compliance documentation and reporting including: Monetary Instrument Logs (MIL), Currency Transaction Reporting (CTR) and Suspicious Activity Report (SAR) filings.
Customer Service Staff (Retail): Provided premier, quality customer service and representation of the Publix brand through various transactions and interactions with customers in the retail environment, cash office management and organization, auditing and reporting compliance items (i.e. Western Union, Money Orders, CTR and SAR documenting), inbound calls.
Customer Service Team Leader (Retail): provided leadership and training to Customer Service Staff, Cashier's, and Front Service Clerks,management of stores front end staff and operations, assisting in departmental management duties (i.e. scheduling, time sheet edits, time-off requests, payroll).
Personnel Records Clerk (Corporate): serving internal HR clients through preparation of incoming documents for imaging, data entry, records retrieval, retention, and organization.