April 2009 — January 2014
•Develop and communicate daily tactical plan to contract employees for management of the terminal/yard and local resources to achieve the operating plan within budget.
•Resolve daily resource (power, crew) issues to stay on or recover to the operating plan.
•Proactively communicate customer issues and respond to service inquiries by interacting with Customer Service Operations.
•Attend customer meetings with representatives from Sales and Marketing.
•Develop new relationships to define service requirements.
•Address service performance issues for existing customers.
•Monitor attendance and disciplinary matters for contract employees