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Jacob Freeman

Jacob Freeman

Retail Sales Associate

Target

Las Vegas, NV

Hardlines Sales Associate Team Member at Target

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Target

Retail Sales Associate

-Active participant in the Target Volunteers program and National Night Out events.
-Exercised and enforced effective loss prevention policies and security procedures in store.
-Recorded customer incident reports in the company's Customer Management System.
-Ensured store was properly merchandised to maximize sales and profits.
-Helped customers locate the correct product for their needs in a large box store setting.
-Operated cash terminal and trained employees in all POS disciplines and paper work.
-Answered business telephone in an efficient, diplomatic and professional manner.

Career medium 04
Career
Career medium 01

David's Bridal

Customer Service Representative

-Monitored the inventory and reported discrepancies with physical stock taking results.
-Sourced and scheduled material for shipping.
-Created new entries in the Customer Master File and updated it as required.
-Reviewed shipping report to expedite outstanding customer information, i.e. purchase orders, shipping instructions etc.
-Issued credits for goods returned and resolved pricing issues.
-Processed credit card orders.
-Processed orders, including order entry, price verification, and stock numbers and assigning delivery dates and commissions.
-All aspects of office filing and clerical work
-Responded to customer inquiries concerning payments outstanding deliveries and returns.
-Managed the day to day operation of the administration department consisting of 15 employees.
-Made courtesy calls to customers to review transactions and answer concerns.
-Acted as front office Receptionist and operated an 8-line Meridian telephone system.
-Greeted clients and informed respective managers and consultants of their arrival.
-Greeted guests and answered telephone inquiries in a professional manner.
-Deposited bank deposits.
-Resolved customer complaints and team member conflicts.

Career

Borders Books

Sales Associate

-Increased product knowledge through attending workshops and reading product literature.
-Increased product knowledge through attending workshops and reading product literature.
-Performed sales, inventory counting, reconciled cash with sales receipts and prepared the daily record of customer transactions for the accountant.
-Helped customers and ensured their satisfaction with the products sold and service provided.
-Managed shipping instructions and handled the completion of orders as per agreed schedule.
-Assisted customers in placing orders for personalized products and customized support services.

Career medium 05
Career
Career medium 02

The Disney Store

Cast Member

-Received and resolved complaints including investigating, interpreting policies and taking appropriate to ensure customer satisfaction.
-Highly detailed involvement with stage-sets and merchandising.
-Approved checks for payment of merchandise and issued credit or cash refunds on returned merchandise.
-Ensured guest satisfaction with the products and services offered.
-Cash handling with the responsibility of counting down my drawer at the end of my shift.

Career

Albertsons

Courtesy Clerk

-General custodial duties including restocking.
-Interactive guest service; offered carry-out assistance to everyone, ensured satisfaction with the careful bagging and transportation of customers' goods.
-Cart attendant duties.

Career medium 03
Career

College of Southern Nevada

In Progress, Psychology

Las Vegas High School

High School Diploma, Stringed Instruments, Orchestra

Founded and presided over two student organizations: the Las Vegas High School Creative Writing Group and the LVHS-GSA. Heavily involved in the music department as a violinist in the top orchestra while responsible for duties as Concert Master.

Education medium 03
Education