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Jacob Freeman

Jacob Freeman

Retail Sales Associate


Las Vegas, NV

Hardlines Sales Associate Team Member at Target






Retail Sales Associate

-Active participant in the Target Volunteers program and National Night Out events.
-Exercised and enforced effective loss prevention policies and security procedures in store.
-Recorded customer incident reports in the company's Customer Management System.
-Ensured store was properly merchandised to maximize sales and profits.
-Helped customers locate the correct product for their needs in a large box store setting.
-Operated cash terminal and trained employees in all POS disciplines and paper work.
-Answered business telephone in an efficient, diplomatic and professional manner.

Career medium 04
Career medium 01

David's Bridal

Customer Service Representative

-Monitored the inventory and reported discrepancies with physical stock taking results.
-Sourced and scheduled material for shipping.
-Created new entries in the Customer Master File and updated it as required.
-Reviewed shipping report to expedite outstanding customer information, i.e. purchase orders, shipping instructions etc.
-Issued credits for goods returned and resolved pricing issues.
-Processed credit card orders.
-Processed orders, including order entry, price verification, and stock numbers and assigning delivery dates and commissions.
-All aspects of office filing and clerical work
-Responded to customer inquiries concerning payments outstanding deliveries and returns.
-Managed the day to day operation of the administration department consisting of 15 employees.
-Made courtesy calls to customers to review transactions and answer concerns.
-Acted as front office Receptionist and operated an 8-line Meridian telephone system.
-Greeted clients and informed respective managers and consultants of their arrival.
-Greeted guests and answered telephone inquiries in a professional manner.
-Deposited bank deposits.
-Resolved customer complaints and team member conflicts.


Borders Books

Sales Associate

-Increased product knowledge through attending workshops and reading product literature.
-Increased product knowledge through attending workshops and reading product literature.
-Performed sales, inventory counting, reconciled cash with sales receipts and prepared the daily record of customer transactions for the accountant.
-Helped customers and ensured their satisfaction with the products sold and service provided.
-Managed shipping instructions and handled the completion of orders as per agreed schedule.
-Assisted customers in placing orders for personalized products and customized support services.

Career medium 05
Career medium 02

The Disney Store

Cast Member

-Received and resolved complaints including investigating, interpreting policies and taking appropriate to ensure customer satisfaction.
-Highly detailed involvement with stage-sets and merchandising.
-Approved checks for payment of merchandise and issued credit or cash refunds on returned merchandise.
-Ensured guest satisfaction with the products and services offered.
-Cash handling with the responsibility of counting down my drawer at the end of my shift.



Courtesy Clerk

-General custodial duties including restocking.
-Interactive guest service; offered carry-out assistance to everyone, ensured satisfaction with the careful bagging and transportation of customers' goods.
-Cart attendant duties.

Career medium 03

College of Southern Nevada

In Progress, Psychology

Las Vegas High School

High School Diploma, Stringed Instruments, Orchestra

Founded and presided over two student organizations: the Las Vegas High School Creative Writing Group and the LVHS-GSA. Heavily involved in the music department as a violinist in the top orchestra while responsible for duties as Concert Master.

Education medium 03