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Jacci Reeder, MS-HRM, MBA

Jacci Reeder, MS-HRM, MBA

Applications Analyst

Jack Henry & Associates

Dallas/Fort Worth Area

High performer with superior customer service skills, who thrives in implementing software solutions. Quickly adapts to change, continuously seeks improvement, and masters new technology systems rapidly and efficiently. Excels in consulting and project management based roles in fast-paced settings, applying st...

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Jack Henry & Associates

Applications Analyst

• Provides remote and on-site software installation services; ensures software applications are installed and fully functional.
• Consults with customers to define parameters, processes, and best practices within the software application.
• Trains the customer on use and feature functionality of the application.
• Serves as an escalation point for the product team. Manages the research and resolution of customer issues, questions, and concerns.
• Designs and delivers software and service training. Creates and customizes training materials and procedures for each RemitPlus product. Makes changes to training materials based on customer feedback and needs assessment.
• Acts as a SharePoint Administrator for the department sites, updates the sites as necessary.
• Coordinates with other product teams to determine best practices and policies/procedures between teams.
• Edits and updates product materials and documentation for sales, customers, and internal teams.
• Provides customer service and support for all product related questions and issues.