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Itzel Soberanes

Itzel Soberanes

Assistant General Manager

Hampton

Austin, Texas Area

Traveling and living abroad for over 9 years. I am a passionate, tenacious, highly motivated, team player and creative leader. My excellent organizational, interpersonal and communication skills afford me the ability to communicate extremely successfully at all levels. With my leadership, training, and great customer service ...

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Hampton

Assistant General Manager

• Respond to all guests’ requests, problems, complaints, and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive efficient and courteous manner. Follow-up to ensure guest satisfaction.
• Assists with scheduling and processes payroll
• Assists with interviewing, recruitment and hiring of competent personnel
• Prepare team member schedules according to business forecast payroll budget guidelines and productivity requirements
• Motivate, coach, counsel and discipline all team members according to company’s standards
• Develop team member moral and ensure all team members are fully trained
• Ensure no-show revenue is maximized through consistent and accurate billing
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count
• Handle AR and Tax Exempt Reports