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Imad Mazbouh

Imad Mazbouh

Senior sales

Luxury Clothing Company LCC

Beirut, Lebanon

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Luxury Clothing Company LCC

Senior sales

Emporio Armani.

Duties/Responsibilities:

•Welcome customers into the store, initiate the sales process, offer them qualified advice on the products and promote cross selling with a view to meet the customers’ needs.
• Receiving and organizing shipments.
• Update the product knowledge; follow latest trends to provide confident and relevant advice to customers.
• Merchandise goods prominently on the shop shelves and display units replenishing stocks as often as required in conjunction with the manager and merchandise team.
• Maintain an up-to-date database of customers visiting the store and follow up.
• Constantly seek new opportunities to drive and create additional sales.
• Communicate effectively with the team passing all information at the right time.

Career medium 03
Career
Career medium 01

Azadea group

Assistant manager 2

Zara DCC- Kids Department.

Duties/Responsibilities:

• Greets customers in a friendly and courteous way in order to ensure they feel welcome and to contribute to a positive overall shopping experience.
• Serves customers efficiently and courteously on the shop floor, in the changing rooms and at the cash register, in order to ensure the provision of the highest shopping experience.
• Ensures the effective communication of the sales plans and targets to the shop team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.
• Assigns routine and non-routine tasks and duties to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient and effective way
• Assists in the preparation of the staff schedule in order to ensure that the Department manpower is effectively matched to the shop's operational requirements that will enable the achievement of the highest standards of customer service at optimum cost.
• Participates and assists the Department Manager in meetings, in order to ensure all Department activities and events are properly understood and communicated.
• Reports any operational issue or problem as they arise, suggest solutions and escalates problems as appropriates, ensuring continuous customer service.
• Assists and supports the Department Manager in placing product orders and maintaining inventories in-order to ensure effective stock management.

Career

Bugatti LLC

Shop Manager

Bugatti B>More mall of the Emirates, multi brands shop Jun 2007 Aug 2008. Boutique manager Roberto Cavalli, mall of the Emirates Aug 2008 – Apr 2009. Boutique manager Roberto Cavalli,TheDubai mall Apr 2009 – Apr 2012.

Duties/Responsibilities:

• Ensuring standards for quality, customers service.
• Managing and motivating a team to increase the sales.
• Managing stock, new arrivals, displaying in The right sections.
• Checking the daily attendance for staff and their physical out fit (uniform.....)
• Checking the daily shop sales.
• Responding to customers complaints.
• Attending meeting for all updates and rules.
• Touring the sales floor regularly, talking to colleagues and customers and solving urgent issues.
• Following up with sales people to call their customers and keep them updated insuring that we take full information’s for the customers for building Database.
• Following up for the reservations, discount limit, and damages on the items.
• Ordering the fast moving items from other branches.
• Follow up on daily replenishment.
• Checking missing labels, missing items reporting to the HO. and solving the same.
• Improving the customer service.
• Following up on the maintenance of the shop,( cleanliness, music lighting, air conditioning, etc.)
• Checking the back stores, pending items to display and replacing it.

Career medium 02
Career
Career medium 01

Aishti

Senior Sales

Gucci boutique

Duties/Responsibilities:

• Welcome customers into the store, initiate the sales process, offer them qualified advice on the products and promote cross selling with a view to meet the customers’ needs.
• Receiving and organizing shipments.
• Update the product knowledge; follow latest trends to provide confident and relevant advice to customers.
• Merchandise goods prominently on the shop shelves and display units replenishing stocks as often as required in conjunction with the manager and merchandise team.
• Following up the stock movement between the branch’s.
• Maintain an up-to-date database of customers visiting the store and follow up.
• Constantly seek new opportunities to drive and create additional sales.
• Organize the VIP data base and follow up.
• Communicate effectively with the team passing all information at the right time.

Career

Emporio Bejjani

Shop manager

Liberto jeans boutique, sportswear clothes.

Duties/Responsibilities:

• Checking the daily attendance for staff and their physical out fit (uniform.....)
• Checking the daily shop sales.
• Responding to the customers complaints.
• Attending meeting for all updates and rules.
• Ordering the fast moving items from other branches.
• Follow up on daily replenishment.

Career medium 05
Career
Career medium 01

Mustache Group

Sales

Duties/Responsibilities:

• Welcome customers into the store, initiate the sales process, offer them qualified advice on the products and promote cross selling with a view to meet the customers’ needs.
• Merchandise goods prominently on the shop shelves.
• Maintain an up-to-date database of customers visiting the store and follow up.

Career

Moualaka high school

• Brevet official Lebanese degree.1997