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Ilvia OrtizPaez

Ilvia OrtizPaez

Personal Health Coach

Humana

Orlando, Florida Area, us

Experienced health coach skilled in motivational interviewing techniques to facilitate positive behavior change.

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Humana

Personal Health Coach

• Conducted Model of Care (MOC) telephonic outreach to assigned roster of 400+ members to assess health, environment, nutrition, and psycho-social areas of concerns using a variety of assessments (mDAT, HEDIS and At Risk Surveys)
• Developed a wellness coaching relationship with members and assisted them in identifying specific goals to support health and behavior change
• Optimized health and well-being by providing support, encouragement, and education
• Used appropriate interventions and applied problem solving skills to address members’ immediate needs such as educational materials, coordination of community based support services, Integrated Voice Response (IVR) programs or intervention of a Field Care Manager (FCM) to support health and positive behavior change
• Collaborated with other members of the Humana At Home interdisciplinary team to include: Health Care Manager-RN (HCM-RN), Health Care Manager-Social Services (HCM-SS), Field Care Manager (FCM) and Community Health Educator (CHE)