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Idamis Pol

Idamis Pol

Assistant Manager

Valija Gitana

Comerío, PR 00782

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Kelly Services Puerto Rico/ Assigned at Sprint Main Offices

Team Leader Customer Service Department

Team leader of the customer service department. Give support to Sprint customers, Sprint retail stores and dealers. Resolve customers and employees issues and complaints. Give information of our products. Receive calls from customers, account executives and future customers, answer their questions about their service, give maintenance to their accounts. Work directly with customer billing issues, analyzing bills in detail. In charge of maintaining the other coworkers aware of new policies and procedures. Give training to new hires. Give support to special customers as requested by supervisor and business department. Assist supervisor in every aspect requested and cover her vacations.

Career medium 05
Career
Career medium 05

Adecco/Honeywell Main Offices

Front Desk Recepcionist

Answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Contributes to team effort by accomplishing related results as needed.

Career

Kokomo Surf Shop

Assistant Manager

Supervise around 15 to 30 employees (different shifts). Train new hires. Cashier whenever needed, responsible to achieve requested goals. In charge of opening/closing the store. Make bank deposits. Provide weekly reports of the store necessities.

Career medium 03
Career
Career medium 03

Chili's Restaurant

Waitress

Welcome guests and make them feel comfortable. Learn menu items and be able to describe them appropriately to guests. Take beverage and food orders. Deliver beverages and food in a timely manner. Check-in with guests to ensure that everything is going well. Clear dirty dishes from table. Refill beverages throughout the meal. Deliver guest’s bill and thank them for dining at the restaurant. Work with other servers and be a team player.

Career

Universidad de Puerto Rico/Recinto de Bayamón

2 College Years

Colegio Santa Rosa

High School Diploma