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Ian Greenhalgh

Ian Greenhalgh

Service Desk Operations Coordinator at the World Bank


Alexandria, VA

Service Desk Operations Coordinator



Service Desk Operations Coordinator at the World Bank

Bridge gap between manager and various operation duties for a 20 person A/V team.

● Ensure that the overall functions of the office are running smoothly, provide assistance to the Media Support Manager, Production Manager and a team of technicians servicing a high-end conferencing and audio visual environment
● Routine coordination of staff and freelancer time-sheets and invoices
● Various reporting duties involving Key Performance Indicators, ongoing projects, operational and engineering to headquarters, on-site TeamPeople managers, and World Bank project managers
● Provide assistance to media editors with media duplication, editing, and conversion
● Ensure overtime charges paid out to technicians are properly reconciled through events
● Administrative tasks such as keeping office supplies stocked, answering help-desk phone, responding to general inquiries, and assisting Operations Manager with various tasks

Career medium 04
Career medium 03

Restaurant Associates at the World Bank

Customer Service Supervisor

Supervisor of Customer Service - February 2011-Present
● Responsible for supervising customer facing help desk to ensure excellent customer service;
● Streamlining existing processes to promote maximum efficiency, and creating new processes for help desk;
● Training new hires in Delphi, Area 101 (online catering system), and various other processes associated with the Event Coordinator position;
● Performing similar duties as previous position listed below, but focused on ensuring top quality of service to customers by directs.

Event Coordinator - June 2010-February 2012
● Customer service duties include answering main hot-line and email inbox for in house Food and Conferencing department, greeting and helping walk-up customers, and maintaining a welcoming sense of front of house professionalism.
● Booking meeting rooms through Delphi (space management computer system), scheduling A/V support, and coordinating catering for functions, billing for services rendered;
● Planning receptions and food functions for Bank staff: menu selection, room configuration, and accommodating client personalization;


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